“We understand our role. We are there to support and help our customers to grow. And with them, we are growing as well.”
Phil Friedman built Computer Generated Systems, or CGS, from the ground up — just a few years after the word “start-up” was even invented. Over his decades of experience providing business applications, enterprise learning and outsourced services to companies around the world, Phil has learned a few valuable lessons. In this episode, you’ll hear about Phil’s personal journey from the former Soviet Union to the fashion industry, how any business can benefit by becoming a “one stop shop,” and why taking responsibility is crucial to building customer confidence. Plus, you’ll hear about how AI is revolutionizing the way organizations deliver training, in the fashion world and elsewhere.
Phil Friedman is the Chairman and Chief Executive Officer of Computer Generated Solutions or CGS as it is more commonly known. CGS is a global company, headquartered in New York City, providing business applications, enterprise learning and outsourced services to companies in 45 countries. Phil started the company in 1984 with just 5 employees. Today, CGS employs over 7,500 people on 5 continents. Originally from the former Soviet Union, Phil came to the United States in 1976. He brought his degrees in Electrical and Electronic Engineering and Economics with him. Despite his limited skills in English, he was able to land a job as a programmer and systems analyst with Charles Greenberg and Sons, a firm in the fashion industry. From there he launched CGS with the backing and partnership of his employer. He soon landed major accounts like Calvin Klein and began building the enterprise he leads today.