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About the Podcast

“The more difficult projects are usually the ones that provide the most value to the organization. And if you truly are committed to creating value to the company, you need to accept the complexities and challenges that come with developing and deploying technologies.”

On an average day, global logistics company UPS delivers around 25.5 million packages. In peak times, that rises to more than 37 million. Join Juan Perez, Chief Information and Engineering Officer for UPS as he takes you through what’s needed to ensure flexibility and scalability when dealing with these sorts of numbers — even before managing the impact of the pandemic. You’ll hear about why combining engineering and IT in one position is so vital (and unusual), how UPS has used technology to support recruitment efforts, and the impact of the company’s global smart logistics network, including why up-to-the-minute parcel tracking might not be so far away. All these insights and more, delivered straight to you by the Art of the Pivot!

About the Speaker

Juan Perez is the Chief Information and Engineering Officer for UPS and a member of the UPS Management Committee, responsible for all technology and engineering functions. Prior to this he served as the Chief Information Officer and Vice President of Technology.

Juan’s career has included numerous contributions that have led to greater efficiencies in operations, enhancements to customer service, and reductions in environmental impact. He’s held senior leadership assignments in Operations, Industrial Engineering, Process Management and Technology, Plant and Automotive Engineering and the Advanced Technology Group.

Significant impacts under Juan’s leadership include the development of ORION, the On-road Integrated Optimization and Navigation system that optimizes delivery routes to improve service efficiency. He has driven UPS adoption of advanced, predictive analytics and the development of UPS’s Package Flow and Access Point™ Network technologies. He has secured several patents that support UPS’s intellectual property and has led the implementation of futuristic technologies, including artificial intelligence, virtual assistants and virtual reality solutions for UPS driver training.

Juan has been the recipient of numerous awards, including the 2018 CIO of the Year® Orbie Award from the Georgia CIO Leadership Association. He is a program evaluator for the Accreditation Board of Engineering and Technology (ABET) and served as a USC lecturer for seven years. He is the executive advisor for the UPS Latino Business Resource Group and a trustee of the Southeast Region’s Boys and Girls Club.

Your Host
Mark Jeffries
Former Merrill Lynch stockbroker turned author and Keynote Speaker, Mark Jeffries, has become a trusted adviser and communications consultant to some of the world’s largest and most successful organizations. Mark has spoken in front of more than 100,000 event delegates, published two books, appeared on Network TV numerous times and has launched an innovative e-learning course, “The Art of Business Influence - Selling without Selling.”