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About the Podcast

“Our patients today are demanding that same type of experience that they’re receiving from many other sectors… We have a goal to digitally disrupt healthcare by improving that member and provider experience and ultimately improve health outcomes.”


Blue Shield of California is a nonprofit health insurer, providing health and wellbeing services to more than 4.5 million members across the state. But the way those services are delivered has changed — permanently. Join Senior Vice President and Chief Information Officer Lisa Davis for a fascinating conversation on business transformation in the healthcare sector, including an in-depth look at Blue Shield’s new cloud-enabled, data-first health information platform, which uses AI and machine learning to help drive patient-centered personalized care, as well as reward physicians and hospitals for better outcomes. If you want to learn to think about data as a strategic asset, and drive transformation not just within organizations but across whole industries, don’t miss this episode!

About the Speaker

Lisa Davis is the Senior Vice President and Chief Information Officer for Blue Shield of California, a non-profit, independent member of the Blue Cross Blue Shield Association, with 4.5 million members, 7,500 employees and annual revenues of more than $20 billion. As CIO, Lisa is tasked with driving digital transformation and enterprise-wide modernization. In her work she strives to align the visions of IT and Business. Lisa joined Blue Shield from Intel, where she also led major global transformation initiatives as a Vice President and General Manager in Intel’s largest business unit – Data Center Group. Prior to Intel she was the CIO for Georgetown University and before that she served as CIO for both the US Marshals Service and the U.S. Department of Defense Counterintelligence Information Field Activity.

Your Host
Mark Jeffries
Former Merrill Lynch stockbroker turned author and Keynote Speaker, Mark Jeffries, has become a trusted adviser and communications consultant to some of the world’s largest and most successful organizations. Mark has spoken in front of more than 100,000 event delegates, published two books, appeared on Network TV numerous times and has launched an innovative e-learning course, “The Art of Business Influence - Selling without Selling.”